Good aftercare is what separates a proper assistive technology service from an online retailer. Equipment needs to be configured correctly, users need to feel confident, and things occasionally go wrong especially with technology that gets used every day.

What our aftercare includes:

Post-installation check-in We follow up after every installation to make sure everything is working and that you're happy with how it performs.

Helpline and email support Got a question about your equipment, or something not working as expected? Contact us and we'll respond within two working days usually sooner.

Setup and configuration support If your situation changes new hearing aids, a new phone, a new TV, a change of workplace we can help you reconfigure your equipment to work with your new setup.

Annual check-ins for organisations For schools, employers and public sector organisations, we offer scheduled annual reviews to test equipment, update configurations and train any new staff.

"What if I need help outside business hours?" Our standard support is during business hours. For urgent safety-critical issues (for example, smoke alarm systems), we'll do our best to triage quickly and provide guidance.