FAQ

How do I make a purchase with the VAT Zero Rated?

If you’re eligible for VAT exemption, find out how to make a purchase VAT free here

How can I find out if I qualify for Access To Work?

If your hearing impairment is impacting on your ability to carry out your work, you may be eligible for an Access to Work grant. Find out more information here

How can I make a purchase with my Disabled Student Allowance (DSA) award?
If you’re a hearing impaired student with a DSA award, just follow the simple steps on our Student Information page to place an order with your funding.

Can you provide training and support once the induction loop system or other hearing equipment has been installed?

Yes, we can provide training after the installation and later down the line when new staff join your company. We can also provide an annual maintenance check to help protect your investment.

How do I enquire about an induction loop installation?

Whether you require more information on the technology, or you’d like to make an appointment for an installation, we are happy to hear from you. Contact us today on 0345 6520167 or email sales@ihear.co.uk

How can I find out about your return policy?

Find out on our Delivery & Shipping page

How can I find out information on the different types of hearing loss?

Take a look at our videos section which cover conductive, sensorineural and mixed hearing loss.

I often can’t hear my doorbell ringing. Which device would help with this?

We have a wide range of doorbell alerters for those who are hard of hearing. These can alert you with a flashing light or vibration. Click here to view our range.

I have hearing aids why do I have to sign an Eligibility Declaration form

Unfortunately, that is the Government Rules.

I sometimes miss phone calls when I can’t hear my phone ringing. Is there a product that can help?

Yes, we have a wide range of amplified phones and telephone alerters that are designed for people with hearing loss. Take a look at our amplified phones which are compatible with hearing aids and cochlear implants.

My question isn’t listed here. How can I get help?

No problem! We’re happy to answer any questions you have. Drop us an email - info@ihear.co.uk or call us on 0345 6520167