Order process:

An order can be placed by registering your details on our website. Add the items you want to purchase in the basket and proceed to the checkout.

All orders are processed Monday to Thursday within 24 hours. Orders received after 15:00 on a Friday are processed on the Monday.

Our aim is to ship within 2 to 4 working days though we have no control over the courier.

We use PayPal as the method of payment, for debit and credit cards, but you do not have to become a member of PayPal to use their system.

Delivery:

We have a standard delivery charge of £5.00 per order.

Every effort will be made to deliver products to you within 10 days of your order. However, delivery times quoted are estimates and we cannot be held responsible for any failure to deliver products to you within any quoted delivery time. We will contact you to inform you of delays if they occur. 

Your order will be delivered to you or the contact at the address you have provided on your order.

Royal Mail First Class Signed For is our method of delivery. We will email you the tracking number.  If the goods are lost or damaged in transit, please let us know promptly.

Cancellation / Returns:

Distance Selling Regulations allow you to cancel your order at any time - up to 7 working days after delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation.

If you cancel your order, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to return the goods, and they have to be collected, you will be charged for the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, you will be charged for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or wrongly described.